Information About the Network Practices, Data Speeds, Performance Characteristics & Commercial Terms of Cricket's Mobile Broadband Internet Access ServiceAt Cricket Wireless, we want our customers to have the information they need to fully understand and enjoy the services we offer. To help keep consumers informed about our mobile broadband Internet access service, the Cricket website (www.cricketwireless.com) describes the wireless services we offer, and we make copies of our Terms and Conditions of Service, and Acceptable Use Policy and other policies available online.
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We have developed data plans for our mobile broadband Internet access services so that our customers can choose from a variety of rate plans that best reflect their own usage levels. Customers can monitor and control their data usage through the online View Data Usage tool at My Account (www.cricketwireless.com/myaccount) and through the myCricket app.
In addition, like the other networks that make up the Internet, Cricket's is a shared network, which means that the transmission links and other network resources used to provide broadband services are shared among its subscribers. Cricket manages this network for the benefit of all users based on a variety of factors, and our technical expertise. Nonetheless, temporary network congestion may occur when a large number of customers in a concentrated area access the network at the same time or when some customers consume a very large amount of network capacity during busy periods, such as at stadium events, during peak usage times, or during planned network maintenance activity. Cricket therefore does not guarantee that subscribers will be able to upload or download data at any particular speed.
Our mobile broadband internet access service data plans may include different speeds, video streaming quality, and other options consumers can choose among so as to find the best fit for the manner in which they intend to use their service. For more information about our mobile broadband internet access service data plans, please go to -phone-plans.html.
Cricket has adopted the following network optimization practices designed to provide a consistent, high-quality service experience for all of our customers using our mobile broadband Internet access service. These optimization practices have the added benefit of reducing the amount of data customers transmit, which helps preserve their monthly high-speed data allowances. To maximize these benefits, optimization is active at all times for the data traffic described below. Cricket does not optimize data traffic based on the particular source or content of the traffic or the specific application used to access the traffic. Additionally, these optimization practices do not apply to encrypted video or live video chat, nor do they affect videos or images that a customer sends or receives through a messaging application or as an attachment to an email.
Our monthly tiered data only plans offer a fixed amount of high-speed data access with no overage charges: $35/ 20 GB and $50/ 40 GB. On these tiered data only plans, once you exhaust your high-speed data allotment, you will not have additional data access unless you purchase additional high-speed data access for the remainder of the month of service.In addition, your mobile broadband Internet access service performance can be affected by a wide range of factors, many of which are beyond our control. The capabilities of the server with which you are communicating, the capacity of the network to which that server is connected, the distance and number of routers (or "hops") between your device and the other Internet end point you are contacting, and general congestion on the Internet are common factors that can affect performance, regardless of your service type. Other factors include, but are not limited to, your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, and the applications you use. In addition, Cricket has designed its wireless services to ensure that our customers receive a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including but not limited to a temporary reduction in speed to minimize the likelihood of dropped calls.
Because of all the different factors that can affect the performance of your mobile broadband Internet access service, Cricket does not guarantee specific levels of speed or latency for its wireless services. Cricket also does not offer mobile broadband Internet access service in different speed tiers. The performance you can expect to receive from the services we offer is described below.
SpeedThe term "speed" is commonly used as a shorthand way to describe the capacity at which a particular mobile broadband Internet access service can transmit data. This capacity is typically measured in the number of kilobits or megabits that can be transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a substantial amount of speed to function optimally, while other activities like transferring large data files can be performed faster with higher-speed data services. Your speed, at any given time, may not be suitable for some applications, particularly those involving real-time, high bandwidth uses such as streaming video or video conferencing.
Does Cricket have a privacy policy for its mobile broadband Internet access service?Yes. At Cricket, we take our customers' privacy very seriously. We have a comprehensive Privacy Policy that identifies and describes the way Cricket uses and protects the information we collect about customers and users. You can view Cricket's Privacy Policy at www.cricketwireless.com/privacy.Where can I get assistance if I have a concern or need more information about my Cricket mobile broadband Internet access service?If you have questions or concerns about your Cricket mobile broadband Internet access service, please contact us at 1-800-CRICKET (274-2538) or by dialing 611 from your mobile phone.
Heavyweight data users can rely on Cricket for high-speed data. We recommend our Cricket More plan (with 5G network access included with a 5G compatible phone, unlimited data at our fastest speeds*, and a 15 GB Mobile Hotspot**). Or, try our Cricket Core plan*** (unlimited data with download speeds max 8 Mbps (LTE)/ 4 Mbps (4G). Learn more about our newest offering, 5G, at cricketwireless.com/5G.html.
I have been having the same issues seems like it started when they was switching to a fast better "5g" which sucks.. I have a 4g lte Samsung Galaxy Note 10 and a Motorola One 5g and both use to get great service but as of late, one bar just isn't enough... I've called customer service serval times this month and they claim to reset the towers it seems to work better for a few hours then right back to crap... To the point of me looking for other services.. I've been with cricket now for going on 5 years... It sucks I don't want to leave but I need service...
If you have an unlocked GSM phone, you can switch over to Cricket. You can get help in a Cricket store or by calling its customer support." } }, "@type": "Question", "name": "Can you make international calls with Cricket?", "acceptedAnswer": "@type": "Answer", "text": "Cricket has\u00a0two international plans\u2014Cricket International for $5 a month and Cricket International Extra for $15 a month. The main difference is that you can record video messages with the International Extra plan. Both plans come with international texting.Without an international plan, you can still make calls to Mexico and Canada, but you cannot make calls beyond North American countries." , "@type": "Question", "name": "Can I keep my phone number if I switch to Cricket?", "acceptedAnswer": "@type": "Answer", "text": "Yes. You\u2019ll just need to provide some extra information:Current wireless phone numberAccount login and passwordLast four digits of your Social Security numberBilling ZIP codeYou\u2019ll get a new SIM card with your old phone number. This will make your life much easier." , "@type": "Question", "name": "Can I transfer my contacts to my new phone?", "acceptedAnswer": "@type": "Answer", "text": "Yes. First things first, you\u2019ll need to save your contacts using a cloud storage service like Google Contacts or iCloud on your current device. Once you do that, you can use that same service to transfer contacts to your new phone.If you\u2019re switching from an old-school flip phone to a smartphone, check out the user manual from your old phone. It should have instructions on transferring contacts to a new phone." ] }] (function(w,d,s,l,i)[];w[l].push('gtm.start': new Date().getTime(),event:'gtm.js');var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); )(window,document,'script','dataLayer','GTM-WG67XFH'); skip to main content Go to Reviews.org AU Edition
Cricket offers two unlimited wireless plans, and while they've throttled unlimited speeds in the past, Cricket now offers premium unlimited data. This means speeds will only slow down from congested usage, rather than slowing down due to hitting a data cap.
Revised November 5, 2017Cricket Wireless LLC ("Cricket," "we," "us," or "our") has created this Acceptable Use Policy ("AUP") to encourage the responsible and reasonable use of Cricket's networks, systems, services, websites and products (collectively, the "Cricket Network and Services") by the users ("Users") of the Cricket Network and Services. By using the Cricket Network and Services, you agree to be bound by the terms of this AUP. Cricket reserves the right to change or modify this AUP at any time without advance notice, with any such changes or modifications effective when posted to Cricket's website, www.cricketwireless.com. Use of the Cricket Network and Services after any such change or modification constitutes your acceptance of the change or modification to this AUP. "Device" means any compatible basic phone, smartphone, or tablet that we or a Cricket authorized retail location provide or sell to you, or you provide, and we authorize you to use with a Cricket SIM card on your account. 2ff7e9595c
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